Return Policies

Return & Refund Policy

Last Updated: June 30, 2026

At BIERBOGE Auto Parts, we are committed to providing high-quality German automotive parts and excellent customer service. Please read the following Return & Refund Policy carefully before requesting a return, replacement, or refund.

1. Return Requests

If you wish to return a product, please contact our customer service team within 30 days of receiving your order.

To process your request, please provide:

· Order number

· Product photos

· Description of the issue

· Your contact information

All returns must be approved by BIERBOGE Auto Parts before being shipped back.

Returns sent without prior authorization may be refused.

2. Eligible Return Conditions

Products may be eligible for return if they meet all of the following conditions:

· Unused and uninstalled

· In original condition

· Returned in the original packaging

· Complete with all accessories and documentation

· Suitable for resale

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

· Installed products

· Used products

· Opened items that cannot be resold as new

· Custom-made parts

· OEM customized products

· Special order items

· Made-to-order products

· Clearance or promotional items

· Gift cards

· Products damaged due to improper installation or misuse

· Products damaged by the customer

4. Incorrect Shipment or Defective Products

If you receive:

· The wrong product

· A damaged product

· A defective product

· A product different from your order

Please notify us within 7 days of delivery.

After verification, we will arrange one of the following solutions:

· Replacement of the product

· Shipment of the correct item

· Full refund

· Coverage of reasonable return shipping costs (when applicable)

5. Returns Due to Customer Reasons

If a return is requested because:

· The incorrect item was ordered

· The product is no longer needed

· The wrong vehicle information was provided

· The product does not meet personal expectations

The customer will be responsible for:

· Return shipping costs

· Original shipping charges (if applicable)

· Banking or payment processing fees (if applicable)

· Restocking fees, where applicable

Refunds will be processed only after the returned product has been inspected and approved.

6. Return Shipping

All returned products must be:

· Properly packaged

· Shipped through a reliable carrier

· Accompanied by a valid tracking number

Products damaged due to insufficient packaging during return shipping may not qualify for a refund.

7. Order Cancellation

Orders may be canceled before shipment.

If an order has already entered:

· Procurement

· Production

· Packaging

· Shipping preparation

Cancellation may not be possible or may incur additional charges.

Custom-made, OEM, or special-order products generally cannot be canceled once production has begun.

8. Refunds

After receiving and inspecting the returned product, refunds will typically be processed within 5–10 business days.

Approved refunds will be issued using the original payment method.

The refund amount may be reduced by applicable:

· Shipping charges

· Banking or payment processing fees

· Restocking fees

· Other agreed service charges

Depending on your financial institution, refunds usually appear within 3–10 business days after processing.

9. International Orders

International shipments may be subject to:

· Import duties

· VAT or local taxes

· Customs clearance fees

· Brokerage charges

These charges are the responsibility of the buyer unless otherwise agreed.

If an order is returned because the customer refuses delivery, fails customs clearance, or cannot complete import procedures, all related expenses—including return shipping, customs fees, storage charges, and handling costs—will be deducted from any applicable refund.

10. Product Warranty

BIERBOGE Auto Parts stands behind the quality of its products.

If a manufacturing defect is identified under normal use, please contact our customer service team for assistance.

The warranty does not cover:

· Incorrect installation

· Improper use

· Unauthorized modifications

· Accidental or customer-caused damage

· Normal wear and tear

· Damage caused by accidents

11. Vehicle Fitment Responsibility

To ensure accurate product compatibility, customers are responsible for providing complete and accurate vehicle information before placing an order, including:

· Vehicle make

· Model

· Model year

· VIN (Vehicle Identification Number), where available

· OEM part number, where applicable

BIERBOGE Auto Parts is not responsible for returns, exchanges, or related shipping costs resulting from incorrect or incomplete vehicle information provided by the customer.